Privacy Policy

This Privacy Policy explains how LOD Engineering (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website or communicate with us. We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you agree to the terms of this Privacy Policy. We may update this notice from time to time, and the latest version will always be available on this page.

Information We Collect

We may collect and process the following categories of personal information:

• Contact information — such as your name, email address, phone number, and postal address.
• Project information — details relating to your property or project for which you request structural engineering services.
• Communication data — including messages you send to us via email or web forms.
• Website usage data — such as IP address, browser type, pages visited, and time spent on our website (collected via cookies or analytics tools).

How We Use Your Information

We process your personal data for the following purposes:

• To respond to your enquiries or provide our engineering services.
• To manage our business relationship with you and maintain internal records.
• To improve our website, services, and communications.
• To comply with legal obligations or respond to lawful requests.

We do not sell, rent, or trade your personal information. We only share your data where necessary — for example, with trusted partners such as engineers, architects, or IT providers who help us deliver our services securely.

Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and improve performance. These tools collect anonymous information such as pages visited, browser type, and location data. You can manage or disable cookies in your browser settings.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)